Dearest Customer,

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From the depths of our hearts, we extend our most sincere gratitude for choosing Yogi Moksh. It is a genuine honor to know that you have selected our offerings to support your journey towards peace, wellness, and self-discovery. Your support means the world to our community.

We strive to ensure that your experience with us is one of tranquility and trust. To maintain the highest integrity and purity of all the specialized goods we offer, we have established a careful, thoughtful policy regarding post-purchase arrangements. We kindly ask for a moment of your time to review it with understanding.

 

💖 A Foundation of Trust: All Sales Are Considered Final

 

To uphold the absolute standards of hygiene, purity, and quality that our community deserves, and due to the intimate nature and specialized handling required for many of our items, we must respectfully inform you that all sales made on yogimoksh.com are final.

We sincerely ask for your understanding that, once an order is processed and leaves our care, we are unable to accept it back, offer replacements, or arrange exchanges.

• No Returns: We cannot accept items back into our inventory to ensure that every product you receive has never been previously handled or used by another individual.

• No Exchanges: We are unable to process exchanges for different variations, such as size, color, or a switch to a different product.

• No Replacements: We do not offer general replacements. Our efforts are entirely focused on preventing any issues through meticulous quality checks before shipment.

 

✨ The Philosophy Behind Our Policy

 

This policy is not intended to inconvenience, but rather to serve as a deep commitment to you. It is a promise that every sacred item, every textile, and every tool you receive from Yogi Moksh is pristine, untouched, and ready to be welcomed into your sacred space with complete confidence. Your health, safety, and trust in the absolute purity of your purchase are paramount to us.

We kindly encourage you to review all product descriptions, sizing guides, and details carefully before completing your purchase. Should you have any questions at all about an item, please reach out to us before ordering—we would be delighted to assist you in making the perfect choice.

 

🌟 Our Promise: Exceptions for Shipping Mishaps (Damaged or Incorrect Items)

 

While we package every order with love and meticulous care, we understand that transit can sometimes be challenging. If, through some unfortunate circumstance, your item arrives damaged, defective, or you receive the incorrect product, please accept our sincerest apologies for the lapse in service.

In this highly specific, exceptional scenario, we ask that you please:

1. Contact Us Immediately: Notify our kind support team within 48 hours of your delivery date.

2. Provide Documentation: Email us at [Your Support Email Address] with your Order Number and attach clear photographs of the damage to the item and the condition of the packaging it arrived in.

Upon reviewing the documentation, we will work with you swiftly and respectfully to find a fitting and equitable resolution.

Thank you once more for your valued understanding and for being a cherished part of the Yogi Moksh family. We are deeply grateful for your support and look forward to serving your highest good.

With Gratitude and Light,

The Yogi Moksh Team